Body and Soles will exchange any full price item purchased through bodyandsoles.co.nz for a different size or store credit up to 14 days from purchase date.
Returns must be received within 14 days from the original purchase date. Items received outside of this period will not be accepted.
Returned items must be in original condition and not worn, altered or washed.
Items must have all tags and packaging attached.
Footwear must be returned to us unworn, in the original unmarked box. When returning the footwear box please ensure that it is well protected as the box is considered part of the product.
We will assess the item once returned to ensure it meets our criteria before store credit or exchange will be processed.
Shipping charges are not refunded unless the item is incorrect or faulty.
Items purchased online can be returned for an exchange in store.
Orders returned for store credit must be returned in store.
Purchases made in store cannot be returned to the online store.
Body and Soles is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.